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Full Job Description
Title: SOS Manager Location: Aurora Safe Outdoor Space
Title: SOS Program Manager
Supervises: SOS Case Managers/Assistants
Reports To: Crossroads Director
Schedule: TBD
Status: FT/NE
Position Description: The SOS Manager is to provide direct oversight of the program staff and facility at Aurora's temporary safe outdoor camping space. This space is for people experiencing homelessness who need a safe place to camp. The primary responsibility of this position is providing leadership and supervision to the program staff, volunteers, and clients during program operation: this includes training, safety, policies and procedures, HR and personnel-related items, and scheduling, bringing items of concern to the attention of the Denver Metro Social Services Director. This individual will also be the representative and advocate for the shelter, and The Salvation Army, at all assigned and appropriate community meetings and activities. The individual in this position will seek insights and understanding of the people we serve to determine the needs we may address and to aid people in changing the pattern of their lives to function more effectively in society. This individual may work morning, evening, overnight, or weekend shifts.
The following are in place to ensure the safety and health of all staff working on-site:
Appropriate Personal Protective Equipment (PPE) (mask and gloves) for all on-site staff
Training of all staff on the proper use of Personal Protective Equipment (PPE)
Sanitization supplies
Scope of Position/Essential Functions:
Manage and lead staff to create a positive environment for staff and guests.
Lead and manage teams: hire, train, cross-train and develop program staff. Develop individual goals and self-care plans, provide ongoing feedback and one-on-one meetings, and conduct performance evaluations.
Correctly manages HR-related issues, including hiring, staff discipline, and conflict resolution.
Train staff to respond to simple and complex situations proficiently, using trauma-informed care and appropriate crisis intervention strategies.
Ensure staff completes all required onboarding training.
Ensure appropriate staffing and productivity by program staff; coordinate work assignments and workflows; and ensure regular staff meetings.
Oversees staff schedules while ensuring appropriate staffing levels and low overtime utilization.
Responsible for site Protecting the Mission training and compliance, where appropriate.
Maintain safe, stable, supportive community environments that allow guests to focus on their recovery, health, and future housing stabilization.
Provide support and insight into improving assessments, forms, policies, procedures, intake data quality, outputs, outcomes, etc. to Director to align program and case management functions to empower residents to end their homelessness.
Ensure staff understands and follows the expectations provided in the Staff Handbook and Community Policies; facilitate and enforce the Community Policies, being firm yet reasonable.
Optimize the alignment of center, logistical, and case management processes and procedures to provide a compelling end-to-end path for guests from center to housing.
Ensure shelter occupancy is maximized through appropriate scheduling and recognition of vacancies.
Develop, maintain, monitor, evaluate and enforce policies, procedures, and rules.
Mediate and resolve client complaints to ensure appropriate outcomes and consistency.
Identify and address health and safety hazards and routine maintenance concerns with staff; ensure the shelter's safety and cleanliness, including the coordination of building maintenance, repairs, and cleaning with the hotel management.
Ensure compliance standards are met by staff and facilities related to emergency response, safety, etc.
Conduct facility tours for potential donors and volunteers; coordinate events and activities; oversee and ensure support for volunteers.
Ensure tracking, ordering, and maintaining a fair distribution of needed items, supplies, and donations.
Provide Program Output, Outcome, and budget Reporting.
Ensure a high level of data quality in HMIS and other reporting formats.
Provide reporting for tracking success, identify gaps for improvement and make recommendations to Director. Implement these changes on a program level.
Monitor budgets, ensuring that resources are used effectively and efficiently.
Complete timely monthly and annual reports for Director as requested.
Manage Supportive Services Programming
Ensure collaboration with shelter and supportive services teams internal and external to The Salvation Army. Supportive services teams may include case management, medical and behavioral health professionals, housing navigators, etc. Coordination aims to provide a seamless, supportive continuum of care for clients that end their homelessness.
Eliminate unnecessary barriers and streamline processes.
Support staff in resolving client issues, approving exceptions, and helping find unique solutions to difficult situations.
Facilitate networks with Community Resources and Partners
Initiate and coordinate networking relationships with appropriate community and government agencies.
Encourages and develops coordinated access/connection for residents with necessary community services.
Create opportunities and space to provide services and training by community partners.
Participate in community meetings and collaborations as a representative of The Salvation Army, as assigned by the Division Social Services staff.
1. Special Projects
Provide leadership on special projects assigned by the Denver Metro Social Services Director or the Division Social Services staff.
Services
Manage Services for assigned shifts
Daytime: Coordinate cleaning, laundry service, and other functions for the upkeep of the shelters.
They planned and implemented shelter exits, coordinating with LSCC staff and contracted busing companies as needed.
Evening - shelter bed/mat assignments and check-in; 48th Avenue and Holly Center transportation.
Oversee shelter statistics, ensuring that statistics are reported daily, as assigned.
Coordinate with the Denver Rescue Mission shelter reservation system at Holly Center.
Supervision of Staff
Provide direct supervision of case management and SOS staff, bringing any areas of concern to the attention of the Crossroads Director.
Under the advisement of the Denver Metro Social Services Director, coordinate with ARPA Program Manager and Human Resources to hire and onboard new employees, providing appropriate training to new staff.
Conduct weekly, individual, and group meetings, coordinate group training as appropriate, and personal job performance for staff professional development.
Provide information for scheduled assigned shifts to provide appropriate coverage for all changes at the facility.
Education and Work Experience:
High School Diploma/GED required
Bachelor’s degree in social work or a similar degree is required.
At least one year of experience working with vulnerable populations, as demonstrated through education or work experience, is required.
Two years of case management experience are required.
Customer services experience; effective communication and people skills
Experience with trauma-informed care and crisis management techniques preferred
Knowledge, Skills, and Abilities Required:
Must have experience supervising staff and working with homeless, other poor, and culturally diverse populations.
Must have current certification in first aid /CPR skills or obtain them within six months of hire.
Must have crisis intervention and non-violent mediation skills, show respect for other employees, associates, and clients, and the goals and objectives of The Salvation Army.
Must have a current Colorado Driver’s License with the ability to be insured under The Salvation Army criteria.
The individual hired for this position cannot participate in any form of substance abuse or show evidence of abuse. If in recovery, the individual must have a minimum of two years of sobriety.
Training Requirements:
HMIS Training
Anti-Harassment for Supervisors
Protecting the Mission – Safe from Harm
HIPAA
Bloodborne Pathogen Training
Consumer Reports:
Criminal History Report – Biannually
MVR – Annually
Software-related skills: Microsoft required knowledge of integrated database applications and the ability to use new software programs with basic training preferred.
Physical Requirements: Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate the telephone. Ability to lift to 25 pounds, access and produce information from a computer, And understand written statements. Qualified individuals must be able to perform the position's essential duties with or without accommodation. A competent person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.
Statement of Confidentiality:
The (Aurora SOS Program Manager) occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of the Intermountain Division in all job-related matters.
Mission Statement:
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach Jesus Christ's gospel and meet human needs in His name without discrimination.
Acknowledgment of Religious Purposes of The Salvation Army:
The employee agrees that they shall do nothing to undermine its religious mission. The employee agrees and understands that a necessary part of The Army’s religious purposes and work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious connotations.
Employment at Will:
Employees of The Salvation Army are considered employees at will. This means that the employment arrangement between the employee and The Salvation Army may be terminated by the employee or by The Salvation Army at any time with or without cause. No Salvation Army representative may change their at-will employment relationship through oral or written promises.
Covid Statement:
All Salvation Army employees working at a facility covered by this order (Denver City Covid – 19 High-Risk Setting Requirement per Mayor Hancock) must be fully vaccinated.