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Responsibilities
- Develop relationships and work within team and across departments to ensure customer tasks are completed and customer response expectations are achieved.
- Ensure proper initiation and completion of quote requests, including the completion of proposals.
- Initiate and facilitate renewal process in collaboration with underwriter and timely, professional communication with producer.
- Analyze and approve or reject endorsement transactions within binding authority.
- Assist in resolving customer service issues.
- Complete the clearance process (all channels).
- Ensure proper initiation and completion of incoming requests for policy issuance and policy administration.
- Identify areas for improvement with recommendations for process, procedure, or system changes.
- Complete reports for producer productivity, quality, customer response, and customer satisfaction metrics.
- Complete reports, audits, and tasks, as needed, to identify individual and team results and report to management. Communicate results with identified assigned producers, agents, or customers.
- Implement processes to determine customer satisfaction for producer team tasks and responsibilities.
Qualifications
- High school diploma or equivalent is required. Additional post‑secondary education is preferred.
- Minimum of two years of property/casualty insurance background is required. Post‑secondary education may waive this requirement.
- Completion of insurance courses, such as INS, AU, or CPCU, is desirable.
- Knowledge of company services, products, and structure is desirable.
- Organizational and interpersonal skills to set priorities, manage time, and be responsive to assigned customers.
- Excellent interpersonal skills necessary to perform in a fast‑paced environment, handling multiple priorities and high‑profile customers.
- Demonstrated ability to professionally communicate and collaborate with internal staff and external customers.
- Demonstrated desire and commitment to continually learn and strengthen knowledge, accept new challenges, and strive for personal improvement/growth.
- Ability to maintain confidentiality.
Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Job Type: Full-time
Pay: $12.58 - $24.80 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Work Location: One location