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Full Job Description

POSITION SUMMARY:
This exempt position will be responsible for the program's training and oversight of the Case Managers. This position works with other places in the program, using a multidisciplinary approach to providing services. This position is responsible for performing continuous quality assurance checks to ensure case management and reunification services are occurring in an accurate and timely manner. The program operates twenty-four hours a day, seven days a week, and activities are completed by agency policy and procedures, Office of Refugee Resettlement, federal, state, and local laws, accreditation standards, other regulatory guidelines, and tenants of the Catholic Faith. The incumbent in this position demonstrates sensitivity to the service population's cultural and socioeconomic characteristics.
Duties & Responsibilities:
Operations:

• Assigns cases to the Case Management team
• Monitors to ensure compliance with weekly status update meetings the case managers hold.
• Coordinate and attends weekly staffing with key staff from all service components to review clients' progress/compliance and provide weekly status updates to the unaccompanied alien child's Case Coordinator and ORR/FFS on the progress in achieving a safe and timely release with family members as well as potential challenges that may delay a release.
• Makes recommendations for Home Study, referral to Foster Care, Follow-up services, return to home country, or release recommendation.
• Conducts ongoing audits to ensure compliance with all needed services leading to discharge planning.
• Communicates and collaboratively works with ORR, legal service providers, and other service areas (medical, clinical) staff to ensure adequate services are provided.

Service Delivery:

• Maintained caseload as needed.
• Work with the case managers to ensure appropriate and accurate services are provided and documented promptly that comply with regulatory body requirements.
• Work together with another department to ensure safe and timely reunifications.
• Participates in staffing to determine a minor's supervision needs and step up services.

Discharge:

• Reviews and approves reunification packets to be submitted to the GDIT Case Coordinator.
• Ensures weekly 20% discharge rate. Submits timely and accurate Reunification packet to GDIT Case Coordinator.
• Coordinates the safe and timely release of the minor with the approved sponsor.

Documentation, Monitoring, and Reporting:

• Conduct audits to ensure timely and accurate filing and uploading of documents in the portal system according to timeframes specified by ORR, Catholic Charities, and COA Accreditation.
• Conduct continuous quality assurance complex file and portal reviews assuring documentation meets required standards by Catholic Charities, DCF, COA, and ORR.
• Responsible for reviewing reunification packages for submission to ORR and ensuring information accuracy.
• Provide documentation for PQI and ORR reports and daily census if needed.

Human Resource Management

• Provides supervision, direction, and support to the case management team.
• Ensures that staff receives required training and professional development within the specified time frames.
• Conducts performance evaluations and improvement plans for all staff directly under their supervision.
• Reviews and approves performance evaluations and improvement plans for all staff directly under their direct supervision.

Risk Management and Quality Assurance:

• Performs PQI functions as assigned by Supervisor.
• Participates monthly in the fire drill
• Timely and accurately submit Unusual Incident Reports and include all relevant documentation required by regulatory bodies.
• Must be available to work beyond your regular schedule in crises or if there is a declared agency emergency.

Additional Duties:

• Participates in all related training, in-services, and staff meetings as required by COA and funding /licensing sources.
• Attends mandatory conferences and training as scheduled for professional development.
• The incumbent will comply with all policies, procedures, and requirements necessary to perform the functions of this position.
• Ability to work a flexible schedule, including early mornings, late evenings, and some weekends.
• On call 24 hours, seven days a week unless otherwise specified by Supervisor.
• Performs other duties as assigned by Supervisor.

Physical Demands:

• The work is usually sedentary but may require long standing, walking, and bending periods and some light lifting. The result is primarily performed in a secure office setting.
• Travels local and out of state if necessary

Educational & Experiential Requirements:

• Master's degree in the behavioral sciences, human services, or social services fields or bachelor's degree and at least three years of progressive employment experience demonstrating supervisory and case management experience.
• 1-year supervisory experience required
• Bilingual English/Spanish preferred

Reporting to this position:

• Case Managers
• Case Aides

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Full-time

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