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POSITION SUMMARY:
This is an exempt position that provides case management services to individuals, children,
and/or families to include assessments, referrals, employment assistance, and instruction. The
activities completed are in accordance with agency policies and procedures, federal, state, and
local laws, accreditation standards, and other regulatory guidelines. Incumbent in this position
demonstrates sensitivity to the service population’s cultural and socioeconomic characteristics.
Duties & Responsibilities:
Outreach:
- Assist in the development and execution of outreach plans and recruitment activities
to engage families in the community who are eligible and willing to participate in the program
- Establish and cultivate strategic relationships with internal and external
stakeholders
- Develop and maintain partnerships with employers, staffing agencies, and other
sources related to employment
- Create innovative approaches to promote agency services in the community
- Maintain a comprehensive list of community service providers and potential employers
- Document outreach activities and efforts
Intake:
- Screen individuals to determine program eligibility
- Coordinate intake activities with consumers to gather information necessary to
identify critical service needs and/or determine when a more intensive service is necessary
- Provide placement on a waiting list or referral to appropriate resources when
individuals cannot be served or cannot be served promptly
- Ensure intake documentation is gathered and completed timely and accurately
- Enter intake information into agency and funding source databases within required
timeframes
- Create consumer file
Case Management:
- Manage caseload as assigned
- Conduct assessments that are individualized, culturally and linguistically
responsive, and completed within established timeframe
- Develop an individualized assessment-based plan in a timely manner with the full
participation of consumer(s)
- Coordinate service delivery with other community providers, bridging service gaps
- Ensure consumers receive the appropriate advocacy support
- Assist with access to the full array of services to which consumers are eligible for
- Mediate barriers to services
- Assist individuals and families with the completion of SNAP applications, as
applicable
- Provide employment preparedness activities including but not limited to; job
searches, resume writing, and interview skills
- Conduct at minimum quarterly reviews to assess service plan implementation, progress
toward achieving goals, and desired outcomes; and the continuing appropriateness of the agreed upon
service goals
- Collectively review with the consumer progress toward achievement of agreed upon
service goals
- Support consumer in the timely completion of service plan goals
- Complete aftercare plan, follow-up activities, and closing summary
- Actively participate in monthly multidisciplinary meetings to ensure delivery of
services and review of cases
- Maintain updated physical and electronic case file, including progress notes
Coaching/Teaching duties:
- Provide parenting classes, financial literacy instruction, or other trainings as
assigned
- Teach lessons to children participating in the program according to age group
- Adhere to curriculum
- Ensure information is disseminated prior to classes/sessions
- Participate in booster sessions for class observation
Compliance & Reporting:
- Maintain all required documentation well organized in the file
- Complete required/ requested reports in a timely and accurate manner
- Follow the curriculum as required by developer
- Complete descriptive case notes
- Maintain attendance record of all participants for each group
- Record and aggregate qualitative and quantitative data as assigned
- Ensure contract performance outcome measures are met
- Participate in the PQI process
Additional Duties:
- Participate in all required or requested meetings
- Complete all required and assigned trainings
- Complete other tasks as requested by supervisor
Physical Demands:
- Work is usually sedentary, but may require long periods of walking, standing, and
bending
- Lift up to 20lbs
- Ability to travel throughout Miami- Dade and Broward counties
Educational & Experiential Requirements:
- Bachelor’s degree in Behavior Services, Human Services, or Social Services
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Job Type: Full-time