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Introduction: Founded in 1946, Church World Service (CWS) is a non-profit and faith-based global humanitarian organization that provides sustainable self-help, development, disaster relief, and refugee and immigrant assistance around the world and in the United States (U.S.). CWS has assisted over 865,000 refugees and immigrants from across all faiths and backgrounds to start new lives in the U.S. and to integrate into their communities. Join us in this life changing work.
Through funding from the Office of Refugee Resettlement (ORR), CWS provides services to unaccompanied children (UC) through the Home Study (HS) and Post Release Service (PRS) program. UC are recently arrived to the US and released from federal custody to a sponsor, typically a family member or friend, and may require additional support once in the community to access resources and ensure stability of the placement and their safety. CWS also provides home study services to those children in ORR care when assessment of the proposed placement is warranted to ensure the sponsor can provide a safe and stable home and ensure the UC’s well-being. CWS provides HSPRS nationally through CWS local offices and affiliate partners.
Primary Purpose: The Intensive Case Management Supervisor will provide programmatic oversight and direct supervision of Intensive Case Managers providing intensive post-reunification support and home study services to unaccompanied children and their sponsors. The Supervisor provides weekly supervision, technical assistance and training to staff. The Supervisor ensures provision of trauma-informed, strengths-based services that support the safety and stabilization and access to resources of unaccompanied children and their families. The Supervisor works collaboratively with the CWS national HSPRS team to coordinate case acceptance, training and technical assistance, and submit reports, as needed.
Essential Duties:
Program management:
Provide oversight of Level 3 Post Release Services, intensive case management
Oversees casework that provides crisis intervention, safety planning and interdisciplinary collaboration to stabilize UC in crisis. Caseworker includes support adapting to the placement and integration of the UC to the home and community including resource linkage
Oversees home studies and ensures they are comprehensive, culturally sensitive, trauma-informed and strengths-based assessment of the sponsor and minor
Ensures compliance with Policy and Procedure in accordance with Cooperative Agreement for the delivery of the Home Study and Post Release Service program in a uniform manner
Elevates the visibility of the HSPRS program within the office and local community to increase access to supportive services for unaccompanied children
Conducts outreach and education among local service providers and systems (CPS, for example) to improve awareness and understanding of challenges facing unaccompanied children
Actively engages stakeholders such as CPS, behavioral health providers to increase and enhance services and support available to UC requiring intensive case management
Support the transition of the HSPRS program from national to local implementation
Work collaboratively with the national network of HSPRS providers to pilot PRS Expansion service model including
Monitor for program compliance and timeliness of deliverables; address deficiencies in a timely manner
Reviews and approves all PRS reports in a timely manner and ensures quality of care to unaccompanied children and their families
Ensure timely submission of Notices of Concern to CWS and the donor to document serious incidents involving unaccompanied minors
Provide data to national HSPRS team for quarterly and annual reporting to the donor
Prepare for on-site and desktop monitoring by CWS national HSPRS team and ORR per request from National Team
Work collaboratively with national HSPRS team to create and implement continuous quality improvement initiatives
Participate in network meetings and activities with the national HSPRS team
People Management:
Provides oversight of Intensive Case Managers providing service to unaccompanied children
Responsible for timely recruitment and onboarding of highly qualified direct service staff positions
Supports the onboarding of new staff and works in collaboration with the National team
Ensure staff meet donor requirements and satisfactory completion of pre-service training requirements in accordance with Cooperative Agreement
Promote staff safety and well-being and participate in creating standard operating procedures and training materials that reinforce the same
Regularly supports staff in responding appropriately (crisis intervention and safety planning) to crisis situations (abuse, trafficking, exploitation, etc.), that arise with children and sponsors and seek technical support as needed from HSPRS national team
Support staff in managing required caseload to meet capacity goals. Support staff in resolving capacity issues
Conduct Performance Management Activities
Other:
Serve as a mandated reporter and ensure reporting of suspected abuse or neglect by all staff
Other duties as assigned
Education:
Master’s degree in social work, psychology, sociology, or other relevant behavioral science in which clinical experience is a program requirement, plus at least two years of postgraduate direct clinical service experience; or a Bachelor’s degree with at least six years of clinical employment experience in behavioral sciences. Must have prior supervisory experience.
Experience:
A minimum of three years case management experience (six years with Bachelor’s degree);
Experience providing post-reunification support, casework documentation, working with children and youth, family reunification/preservation, and/or foster care/child welfare and previous work experience with foreign born youth is required.
Experience conducting home study assessments (for UC, adoption or foster care) highly preferred
A minimum of two years of prior supervisory experience,
Prior experience networking and building relationships across organizations or programs is required.
Prior experience collaborating with stakeholders in complex interventions with clients
Extensive experience and comfort conducting home visiting is required
Skills:
Superior written and verbal communication skills.
Ability to track and analyze data and adjust plans to ensure performance.
Strong writing skills
Proficient in Microsoft Office applications.
Experience using database for client record keeping
Organized and ability to work in a fast-paced, high-pressure environment.
Ability to work in a multi-cultural environment required.
Special Requirements:
Licensed, or license eligible, if applicable and based on state requirements
CWS’ U.S. COVID-19 Vaccination Policy requires all new staff to provide proof of COVID-19 vaccination as soon as reasonable, no longer than 60 days of employment. Any employee who is pregnant, who is nursing, who has a disability, or who has a medical condition that prevents them from safe vaccination, or who rejects vaccination because of sincerely held religious beliefs, may contact the CWS Benefits Administrator to request reasonable accommodation as defined by the Equal Employment Opportunity Commission (EEOC).
Able to sit for an extended period in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
English and Spanish fluency preferred.
Standard work hours with occasional evening or weekend assignment
Occasional travel may be required.
Successfully pass PREA, FBI and Child Abuse and Neglect Checks.
Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.
CWS offers a competitive benefits package that includes:
403 (b) Retirement Plan
Medical, Dental and Vision Insurance
Paid Time Off
Life Insurance and AD&D
Long Term and Short-Term Disability
Employee Assistance Program (EAP)
Health Savings Account
Flexible Spending Accounts
Commuter Benefits
$250 professional development stipend (also can be applied to relevant professional licensure)