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Full Job Description
Description:
As an integral part of The Foundation’s Data team, the Data Control Specialist shares in the timely and accurate maintenance of all donor records in Raiser’s Edge including NXT and Luminate ensuring data integrity; fosters and maintains high-touch relationships with donors, priests, parish staffs, and volunteers and maintains consistent cross-training activities with the Data team. This position assists and supports the Foundation team with queries, reports and data analysis. The Diocese of Orlando and The Catholic Foundation of Central Florida core values lay the foundation for the work performed by our employees.
. Requirements:
Essential Duties and Responsibilities:
Maintains current and accurate donor records including biographical, affiliation and gift information.
Works with parish and Diocesan entity staffs on timely donor data updates and data synchronization processes ensuring the highest level of data integrity possible.
Generates monthly reminder and delinquency mailing files for assigned campaigns.
Creates and runs queries as assigned; analyzes related data for accuracy and trends to create and produce reports, mailing lists and other spreadsheets as requested.
Works with third party contractor(s) to produce mail pieces for direct mail projects.
Maintains adequate inventory of campaign materials needed for acknowledgements, reminders and other related communications.
Prepares electronic files for third party contractor(s) to generate various letters for campaign needs, including files for the campaign redemption processes.
Assists the Director of Data Management with preparation of parish data for campaign segments, including gathering the data from parishes and importing it into Raisers Edge.
Maintains current procedure files for processes, data entry, and maintenance in Raisers Edge.
Assists the Data team in completing tasks and meeting deadlines as needed. Maintains a working knowledge of: pledges and cash gift entry for constituents in Raisers Edge, lockbox gifts importing, and gifts reconciliation from exceptions reports. As needed, is cross-trained and commits gift batches.
Maintains a working knowledge of credit and debit card gifting to include pledges, one-time gifts, monthly transmissions of all credit card payments, reconciliation of all exceptions & declines and necessary communication with donors.
Processes and acknowledges all gifts that require special handling such as stock gifts, donor-advised fund gifts and IRA qualified charitable distributions.
Provides exceptional service to internal and external constituents.
Collaborates with Community and Donor Services teams and other staff as needed to perform tasks.
Assists with special events & projects as assigned.
Continuously improves operations by analyzing results, monitoring process and accuracy, identifying trends and recommending actions to management.
Maintains confidentiality of donor and financial information.
Embraces the Foundation’s mission and vision and is an example of the organizational values.
Other duties which may be assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Three to five (3-5) years of data entry experience;
Associates degree required in Computer Science, Business or similar field, Bachelor’s degree preferred; or three years of equivalent work experience
At least one year experience with Blackbaud Raiser’s Edge, NXT and Luminate, or comparable donor/constituency relationship manager software;
Python or SQL experience preferred;
High degree of computer literacy, especially Microsoft Word and Excel and queries, Access a plus;
Must be highly organized, accurate and detail oriented, with ability to analyze complex data;
Experience in business, finance and/or non-profit data management and reporting;
Professional written and oral communications and interpersonal skills, including excellent collaboration skills;
Possess demonstrated ability to work in a church-related as well as service-oriented and collaborative environment with commitment to partners and team members. Ability to work with diverse groups of people in an atmosphere of collaboration and service;
Community or Catholic Foundation or diocesan experience a plus;
Must be able to meet deadlines and set priorities;
Solution oriented and able to maintain the goodwill and reputation of the team;
Excellent customer service skills;
Bi-lingual (Spanish) preferred;
Must be an active Christian; active Catholic preferred;
Ability to work evenings and weekends as required for special events, meetings, travel, etc;
Embraces the Foundation’s mission and vision and is an example of the organizational values.
Language Skills:
Ability to read, analyze, and interpret common journals, articles, and periodicals. Must have outstanding problem-solving skills.
Excellent communication and interpersonal skills required.
Mathematical Skills:
Ability to apply routine mathematical concepts such as addition, multiplication, and division.
Reasoning Abilities:
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Physical Requirements:
Position requires walking, sitting for extended periods of time, bending, stretching, and stooping.
Repeated use of hands, fingers, wrists, and arms.
Must be able to see up close as well as from afar.
Job incumbent must also possess the ability to hear and communicate both verbally and in writing, in person and via telephone and electronic communications.