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The Board of Pensions of the Presbyterian Church (U.S.A.) in Philadelphia is an agency of the Presbyterian Church (U.S.A) that takes pride in offering a robust range of benefits and services to PC(USA) churches, agencies, mid councils, and affiliated employers – including educational institutions, camps, conference centers, retirement and senior housing communities, and human service organizations.
Position Overview:
The Employer Services Lead reports to the Director, Employer Services, and leads a team of account managers, helps to build relationships and gain detailed employer intelligence around strategy, business processes, goals, and decision-making, and provides value to employers in all aspects of the service they receive from the Board of Pensions.
Specific Responsibilities:
- Lead a team of account managers dedicated to providing exceptional service and support by consulting with employers for service-related issues, practices, procedures, and benefit elections with professional expertise, care, and compassion.
- Lead account managers to successfully research, interpret, and promote the Benefits Plan and Assistance Program, support onboarding meetings for new employers at client sites, communicate and facilitate Benefits changes, and provide consultations on Medical Plan pricing reviews and determinations, billing, and the management of delinquent accounts.
- Provide effective leadership by managing individual performance, provide coaching and feedback, and ensure the team's continued professional development.
- Work in collaboration with Employer Services Leads to guide employers to effectively assist members with timely benefits elections.
- Develop and implement a consistent and scalable service approach with the goal of helping employers be the best for their employees.
- Embed best practice account management in the Plan Operations service delivery model by developing the required guidelines, tools, and templates.
- Perform quality assurance reviews of work completed by account managers and provide feedback on development enhancements for Plan Operations.
- Drive a culture of continuous process improvement into service delivery at all levels.
Qualifications:
- A minimum of 5 years of people management experience, preferably of an account management team.
- A minimum of 5 years in benefits administration, customer-focused service; with account management-related experience preferred.
- A bachelor's degree in business or related field, or equivalent experience preferred.
- Demonstrated experience with leading customer care technologies, including knowledge base, preferably Salesforce Service Cloud.
- Proficiency with Microsoft Office applications, including Word, PowerPoint, Excel, and Outlook.
- Exceptional verbal, written, presentation, and interpersonal communication skills with experience delivering effective presentations, based on a clear understanding of the characteristics and needs of the audience.
- The ability to travel occasionally to represent the Board of Pensions.
- The ability to make decisions and judgments regarding complex issues and to take initiative, set priorities, and complete multiple projects within established deadlines.
- The ability to comprehend, interpret and communicate medical and benefits information in layperson's terms.
- The ability, interest, and desire to stay current via seminars, industry literature, and formal training and development.
- The ability to effectively work remotely utilizing an uninterrupted internet connection, as required.
What We Provide:
- Medical, dental, and vision coverage.
- 403(b)(9) retirement savings plan.
- Defined benefit pension plan.
- Generous paid time off, including personal leave, sick time, and holidays.
- Employer-paid death benefits with opportunities to purchase additional coverage.
- Employer-paid short-term and long-term disability coverage.
- Tuition assistance.
- Discount programs on entertainment, travel, and more.
- Employee Assistance Plan and other health and well-being resources.
- Access to the Board's education and grant assistance programs.
- Satisfaction gained from working for a service-oriented employer.
- Volunteer and other service opportunities in the community at large.
For more information about the position and to apply please visit: http://pensions.hrmdirect.com/employment/job-opening.php?req=1938972&#job
About the Board of Pensions
The Board of Pensions of the Presbyterian Church (U.S.A.) is proud to be an Equal Opportunity Employer. We value diversity, equity, and inclusion and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
View our Together Apart video and see and hear from prospective colleagues at the Board of Pensions.
The Board of Pensions of the Presbyterian Church (U.S.A.) is an equal opportunity employer and a COVID-19 vaccination required employer.