Hotline Substitute

Admin & Office Full Time

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Full Job Description

JOB SUMMARY: Assists in providing the fundamental aspects of programs or cases and assists in providing client services, including support for families, under close and regular supervision.

ESSENTIAL FUNCTIONS:
Assist with conducting programs to prevent and resolve client problems.
Provide information and referral to clients over the phone or in person
Provide case management assistance, i.e. preparation/maintenance of client files, mailings, client tracking, and technical and administrative assistance.
Assist clients in identifying benefits, social and community services and helps clients obtain them.
Assist with transportation needs
Provide emotional support to clients.
Assist with daily living skills
Assist or organize/lead client activities
Assist with crisis intervention
Confer with medical/other personnel on client behalf

OTHER DUTIES: as assigned

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