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Full Job Description
The Onboarding Lead reports to the Assistant Director, Implementation & Continuous Improvement and ensures the successful onboarding and implementation of new employer clients into the Board’s Service Delivery Model. This individual executes the business strategy by working closely with new employers and internal partners to develop and implement customized processes and procedures, while identifying related training and education needs to ensure a seamless transition through implementation.
What you will do:
Execute the business strategy by working closely with new employers and internal partners to develop and implement customized processes and procedures, while identifying related training and education needs to ensure a seamless transition through implementation.
Ensure the client experience is efficient and exceeds expectations by updating the Retirement Savings Plan onboarding process for employers.
Establish a deep familiarity with the Benefits Plan and an understanding of client needs to carefully align and deliver existing communications content for a tailored onboarding experience.
Collaborate with the Continuous Improvement and Customer Engagement teams and applicable internal/external stakeholders to flawlessly execute implementations.
Serve as a business consultant, providing innovative, continuous improvement solutions that meet or exceed client expectations.
Provide support for Annual Enrollment season as needed as it relates to key accounts’ benefit presentations.
Provide support for Continuous Improvement special projects as needed.
What you need to succeed in the role:
A bachelor’s degree or equivalent, field-related, work experience.
5 years demonstrated experience in a benefits administration systems and/or human resources operations capacity.
Demonstrated success managing implementation of new business initiatives.
Demonstrated project management skills and an ability to develop strategies to solve complex problems.
Ability to facilitate effective meetings and attain buy-in from key stakeholders.
An ability to self-manage to meet deadlines and thrive in a fast-paced, high-volume environment requiring quick turnaround and quality output.
An ability to identify and recommend process improvements to streamline workflows and improve the implementation process.
Exceptional oral, written, presentation, and interpersonal communication skills.
An ability to work well with diverse groups and all levels of management, including functional teams throughout the Board – IT, Communications, Marketing, Growth Strategies and Benefits teams.
An ability, interest and desire to stay current via seminars, industry literature, and formal training and development.
We offer a generous benefits package for eligible employees.
Medical, dental, and vision coverage.
403(b)(9) retirement savings plan.
Defined benefit pension plan.
Generous paid time off, including personal leave, sick time, and holidays.
Employer-paid death benefits with opportunities to purchase additional coverage
Employer-paid short-term and long-term disability coverage.
Tuition assistance.
Discount programs on entertainment, travel, and more.
Employee Assistance Plan and other health and well-being resources.
Access to the Board’s education and grant assistance programs.
Satisfaction gained from working for a service-oriented employer.
Volunteer and other service opportunities in the community at large.
Our recruiting process is simple.
If you’re interested in a role at the Board of Pensions, apply online at pensions.org. If your skills match an open position, one of our recruiters will set up a phone or Microsoft Teams interview to discuss your interests, background, and skills. They’ll also answer any questions you might have. If you are selected to continue with the recruitment process, you will meet the hiring manager and other relevant team members.
The Board of Pensions is a COVID-19 vaccination required employer.
We are an Equal Opportunity Employer.
The Board of Pensions of the Presbyterian Church (U.S.A.) is proud to be an Equal Opportunity Employer. We value diversity, equity, and inclusion and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
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