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JOB SUMMARY
At Houston Methodist, the Director of Spiritual Care and Values Integration position is responsible for sustaining and deepening the organization's spiritual environment of caring by providing excellent spiritual care to patients, families, and staff. This position will ensure I CARE value initiatives are integrated into the organization's vision, mission, and culture. The Director Spiritual Care and Values Integration position will also nurture meaningful and consistent collaborative relationships with community clergy, congregations, and other local partners. This position also serves as a mentor to clinical pastoral education students and lay ministers, providing leadership and consultation, and guiding the department's Clinical Pastoral Education Program.
The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence, and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work-related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also provides training, monitoring, and operations initiatives that are implemented, which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.
Requirements:
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.
PEOPLE - 25%
Directs, develops, and implements strategic and operational/high-level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives. (EF)
Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service, and cost-effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees. (EF)
Meets or exceeds threshold goal for department turnover and system metrics on employee engagement indicators: action readiness score, tier level. (EF)
Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. (EF)
Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals. Drives teamwork within and between departments; participates, leads, and facilitates department process improvements. (EF)
Provides coaching and instruction for spiritual and values-based leadership, vision development, and cultural communication in response to hospital needs. (EF)
Serves as liaison with community spiritual leaders, congregations, and various denominational groups. (EF)
SERVICE - 25%
Oversees department operations, designated projects, schedules, and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and operational standards, giving direction to staff as necessary to provide the best possible service delivery and high customer/patient satisfaction. (EF)
Drives department service standards and activities to impact the department and system score for patient/customer-based satisfaction through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department. (EF)
Oversees spiritual care delivery to patients, families, physicians, and staff, consistent with the system's spiritual, caring environment, I CARE values, and service standards. (EF)
Oversees regular and special worship services and events in sacred hospital spaces. (EF)
QUALITY/SAFETY - 20%
Ensures a safe and effective working environment; monitors and revises the department safety plan and any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/ licensing agency and department guidelines as applicable. (EF)
Employs a proactive approach to optimizing safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations, using peer-to-peer accountability, and identifying solutions via collaboration. Implements process improvements are utilizing tools such as lean principles. Role models situational awareness, using teachable moments to improve safety. (EF)
Responsible for employee compliance to policies and procedures and performed associated actions upon non-compliance (i.e., licensure/certification compliance, focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, and timely submission timecard approval, etc.). (EF)
Advocates and promotes the development and consistent practice of biomedical ethics at the hospital. (EF)
Ensures accurate, meaningful, and timely documentation in the patients' electronic medical record (EMR). (EF)
FINANCE - 15%
Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s), ensuring operation in a cost-effective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect the importance of cost-effectiveness. (EF)
Creates department strategies to achieve the financial targets and staffing needs by optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. (EF)
GROWTH/INNOVATION - 15%
Identifies and implements innovative solutions for practice or workflow changes to improve the department, entity, or system operations by leading unit projects and other department/ system-directed activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetings. (EF)
Drives change initiatives, maintains effectiveness when experiencing significant changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements, or cultures. Partners effectively with stakeholders as appropriate. (EF)
Ensures own career discussions occur with appropriate management. Completes and updates the individual development plan (IDP) ongoing basis. Conducts conversations with staff on their development and IDP. (EF)
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as needed.
Qualifications:
EDUCATION REQUIREMENTS
Master's degree
Doctor of Ministry degree preferred
Four units of Clinical Pastoral Education
EXPERIENCE REQUIREMENTS
Five years of management experience; for internals, three years' staff experience with HM performance that demonstrates progressive leadership responsibility
CERTIFICATIONS, LICENSES, AND REGISTRATIONS REQUIRED
Board Certified Chaplain (BCC)
Written documentation of denominational endorsement from a recognized faith group
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language is necessary to perform this job's essential functions, especially regarding activities impacting patient or employee safety or security.
Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization
Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's behavior to accommodate tasks, situations, and individuals involved
Demonstrates leadership qualities and critical thinking through self-direction initiative and practical interpersonal skills, and oral/written communication skills
Ability to identify and understand issues, problems, and opportunities, comparing data from different sources to conclude; using practical approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Extensive knowledge of regulatory and accreditation agency requirements that impact the department; stays abreast of industry changes.
Demonstrates highly effective communication skills-strong, written communications, and platform presentation abilities
Ability to work effectively in a fast-paced environment
Demonstrates flexibility and adaptability in the workplace
Capable of leading teams/facilitating groups, building consensus, and garnering the highest confidence in professionalism and work product by senior leadership
Ability to work under pressure and balance many competing priorities; highly responsive and solution/action-oriented
Proficiency in a spreadsheet, word processing, and presentation software
Maintains a positive and supportive attitude and demeanor
Professional handling of exposure to confidential/sensitive information
Demonstrates ability to reflect spiritually and culturally on institutional concerns
SUPPLEMENTAL REQUIREMENTS
Work Attire Yes/No
Uniform No
Scrubs No
Business professional Yes
Other (dept approved) No
On-Call* Yes, as required by entity/department for operational needs.
- Note that employees may be required to be on-call during emergencies (i.e., Disasters, Severe Weather events, etc.) regardless of the selection above.
Travel**
May require travel within Yes.
Houston Metropolitan area
May require travel outside No
of Houston Metropolitan area
**Travel specifications may vary by department.
Please note any other special considerations to this job: _________________________
Company Profile:
Since 1998, Houston Methodist Sugar Land Hospital has served Fort Bend and the surrounding counties. Residents have come to rely on a level of compassionate care and leading-edge technology that was once available only in the Texas Medical Center. Houston Methodist Sugar Land Hospital tied for No. 4 in Houston and No. 6 (three-way tie) in Texas in U.S. News & World Report’s best hospital rankings in 2020. With 316 operating beds, 24 operating rooms, and over 2,400 employees, Houston Methodist Sugar Land Hospital was designed to provide comprehensive, personalized care for the community.