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Position Summary:
Under direct supervision, drain opening and drain cleaning work on residential and light commercial drain, waste, and venting (DWV) systems. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Offers products and services to customers. Works under the direction of the Plumbing Manager or General Manager.
Responsibilities:
Key Responsibilities:
- Inspects, using cameras or other means, DWV systems to identify problems and potential problems to prevent sudden and unexpected blockages.
- Services and replaces, as allowed by local code, garbage disposals, toilets, traps, sewage ejectors, check valves, or other components and devices that may be connected to the DWV system.
- Installs “cleanouts” or other piping necessary to access and clean DWV systems.
- Operates various sizes of cable machines as well as “jetting” equipment
- Uses all safety tools and equipment issued by the company as instructed by the Plumbing Manager or General Manager
- Ensures company property, vehicles, cable machines, jetters, cameras, line location equipment, and other tools are correctly maintained and routinely serviced
- Safely operates company vehicles while towing jetters or other equipment
- Contacts Plumbing Manager or General Manager when DWV repairs require a Journey Level Plumber or higher to complete as required by local code
- Responsible with the Installer for keeping the installation vehicle clean and neat both inside and outside in keeping with the company’s professional image
- Performs duties so as to deliver excellent customer service and sustain high levels of customer satisfaction as needed or required; completes all paperwork in a neat, accurate, thorough, and timely manner
- Represents the company professionally, honestly, and ethically. This includes avoiding using language that may be offensive on the job site.
- Performs similar/other duties as needed or assigned
Qualifications:
- High school diploma or equivalent
- Must possess all valid licensing or certification as may be required by federal, state, provincial or local governmental laws or regulations for the geographical work area
- Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
- Proficient and able to operate all necessary tools and equipment to perform various service projects
- Effective communication skills to communicate with customers and resolve customer issues, complaints, or concerns
- Effective and efficient time-management and organizational skills
- Valid driver’s license with an acceptable driving record
- Available to work flexible hours and on-call shifts as needed
- Ability to stand and walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and crawl
- Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
- Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
- Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
- Ability to lift to 100 pounds and ability to lift and carry items weighing up to 50 pounds
What Do We Offer You as a Service Experts Employee?
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits available to you as a Service Experts valued employee.
- Competitive Pay, including incentive opportunities for many positions
- Paid Time Off and Company Holiday Pay
- Medical /Dental /Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching contributions
- Life Insurance for you and options you can elect for your family
- Short-term and Long-term disability insurance options that protect you and your family if you are unable to work
- Supplemental benefit programs such as Legal advice, pet insurance, health advocacy programs
- World Class Training opportunities through our Experts University
- Career Development opportunities