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Full Job Description
Catholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need.
Join the housing Family Assistance Program as the Housing Navigator. This position is responsible for navigating homeless individuals and families referred to the program to match them to the appropriate housing opportunity and then transition them for case management services to successfully complete the program. Housing Navigation includes screening participants using an assessment workflow through the Homeless Management Information System (HMIS) or other designated database and will accompany clients from the housing referral through the lease-up process. The position will also collaborate with case managers, landlords and community partners. Responsible for working with clients participating in the Rapid Rehousing Program or other housing stability assistance program, coordinating/updating available and eligible housing units, and collaborating with assigned case manager. Also responsible for maintaining client files in accordance with agency policies, inputting client information in a designated database(s) and gathering and reporting program metrics.
The Expertise We're Looking For
Associate Degree; or
Two (2) years of experience in lieu of education
One (1) year experience in housing navigation or related function
Valid Texas Driver’s License
The Skills and Assets You Bring, and More
You have experience interacting in person and by telephone and email with people in need of assistance.
You have experience conducting outreach and presentations.
You are flexible and effective team player, able to adapt to changes and a busy workplace environment.
You have knowledge and experience with housing issues and available resources.
You have experience and knowledge with the challenges of and resources for those at-risk of homelessness.
You have knowledge of homelessness and related issues, and poverty-related issues.
You have the ability to work with diverse communities.
You have excellent organizational skills and an ability to self-motivate.
You have excellent written/verbal communication and people skills.
You are computer literate – experience with MS Office: Word, Excel, Outlook, and using internet.
You have the ability to work under pressure, address multiple priorities and meet deadlines.
You have the ability to identify key issues in problem solving and implement effective and creative solutions.
What you Deliver
You work with clients, referred by supervisor, to enroll in program and identify eligible and available housing units for lease. Assists clients in gathering all documents necessary to complete a housing program enrollment. Accompanies clients to all housing appointments and serves as clients’ primary advocate during the housing search and selection process and prior to transfer to the housing case manager.
You assist clients to complete lease application, including assembling documentation needed for lease-up, and securing related assistance (application fee, etc.) as needed.
You maintain precise and accurate documentation of housing navigation services, including client files and entries into the program databases.
You attend Housing Assessor, Navigator, HMIS and other applicable trainings, as assigned, to effectively collaborate with partners and implement the navigation portion of the program effectively.
You coordinate with a variety of outside providers, as necessary, to meet client’s needs and avoid duplications of services. Provides community resource referrals for clients.
You perform other duties as assigned.
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Catholic Charities is an equal opportunity employer. We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect. Successful applicant must comply with federal contractor vaccine mandate requirements.
The work you do will help us advocate for the vulnerable among us, a network of support services to people of all ages and from all walks of life and religious backgrounds.