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Position Summary:
Responsible for the complete and satisfactory installation of residential and light commercial HVAC equipment and accessories. Communicate with the customer to answer questions, resolve problems, and ensure customer satisfaction. Promotes products and services to the customer. Trains other installers, performs install wink on more complex situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning.
Responsibilities:
Key Responsibilities:
- Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customer’s home
- Installs heating, air conditioning, ventilation, refrigeration equipment, and accessories per company requirements and manufacturing specifications. As needed, performs limited diagnostics.
- Designs, fabricates and installs various ducts and duct fittings as required
- Performs start-ups on air conditioning and heating systems and other components
- Delivers excellent customer service and sustains high levels of customer satisfaction.
- Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visits
- Responsible for delivery and removal of equipment needed to complete the installation work
- Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for
- Completes all paperwork neat, accurate, thorough, and timely. Collects payment from customer
- Represents the company professionally, honestly, and ethically in all business matters and concerns
- Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the company’s professional image
- Follows standard procedures and process, ensures that the company vehicle is adequately stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed. May be responsible for completing material requisition forms and related administrative activities.
- Assists the Field Supervisor or General Manager with site supervision, planning, and estimating
- Assists the Field Supervisor or General Manager with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction
- Trains other installers in technical skills and company procedures, as assigned
- Performs similar/other duties as needed or assigned
Qualifications:
Qualifications:
- High school diploma or GED with additional training and five-plus years experience in HVAC technical training certification required
- Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
- EPA and safety certifications required
- Proficient in the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories
- Advanced skills at installing heating, air conditioning, and ventilation equipment as well as related accessories
- Proficient in the layout and installation requirements of dductworkand duct fittings
- Advanced mechanical aptitude and the ability to operate all necessary tools and equipment
- Proficient and able to operate all necessary tools and equipment to perform various install projects
- Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant, and duct systems on HVAC equipment
- Proficient and able to properly start-up and balance airflow and properly align belts and pulleys on all systems with little to no supervision
- Advanced skills in installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
- Ability to calculate heat gain and loss on buildings using approved methods
- Effective communication skills to communicate with customers and resolve customer issues, complaints, or concerns
- Effective and efficient time-management and organizational skills
- Valid driver’s license with an acceptable driving record
- Available to work flexible hours and on-call shifts as needed
- Ability to stand and w, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, andandawl.
- Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
- Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
- Natural or corrected vision to see and focus for close, distance, and peripheral vision with normal depth perception
- Ability to lift to 75 pounds and ability to lift and carry items weighing up to 50 pounds
What Do We Offer You as a Service Experts Employee?
Service Experts offers a comprehensive benefits package to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits available to you as a Service Experts valued employee.
- Competitive Pay, including incentive opportunities for many positions
- Paid Time Off and Company Holiday Pay
- Medical /Dental /Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching contributions
- Life Insurance for you and options you can elect for your family
- Short-term and Long-term disability insurance options that protect you and your family if you are unable to work
- Supplemental benefit programs such as Legal advice, pet insurance, and health advocacy programs
- World Class Training opportunities through our Experts University
- Career Development opportunities
Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.