Receptionist

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DUTIES AND RESPONSIBILITIES:

Answers, screens, and directs calls on the multi-line phone system in a courteous and professional manner; takes messages and/or forwards telephone calls to appropriate employee's voice mail or email.
Clears messages each morning and delivers to appropriate employees.
Meets and greets all visitors; determines their needs and directs them to the appropriate employee/locations.
Responds to visitors, clients, and employees in a courteous and professional manner.
Opens and routes incoming mail.
Prepares and forwards outgoing mail and packages.
Composes and types routine correspondence as required.
Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required.
Organizes and maintains file system; files correspondence and other records.
Orders and maintains supplies, arranges for equipment maintenance, and keeps reception area organized.
Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
Access and navigate ShelbyNext membership system and Event Management System. To maintain knowledge of church events and scheduling information.
Maintain paper and toner in copier on the first-floor level
Performs other related duties as assigned by management.

QUALIFICATIONS:

Associates degree (A.A.), two to four years related experience, or equivalent combination of education and experience.
Excellent verbal and written communication skills.
Proficient on Microsoft Word, Outlook, and Excel.
Strong interpersonal skills.
Ability to understand and follow written and verbal instructions
Ability to deal effectively with a diversity of individuals at all organizational levels.
Commitment to excellence and high standards.
Strong organizational skills; able to manage priorities and workflow.
Keystrokes a minimum of 45 wpm.

COMPETENCIES:

Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills-Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication-Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Continually required to sit
Occasionally required to stand
Occasionally required to walk
Continually required to utilize hand and finger dexterity
Continually required to talk or hear
Occasionally utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
Occasionally required to lift/push/carry items up to 25 pounds

BENEFITS