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Full Job Description
At Houston Methodist, the Volunteer Coordinator position is responsible for coordinating the day-to-day activities and responsibilities associated with the Volunteer Services Department. This position administers and coordinates all aspects of the department and the delivery of volunteer services by providing any necessary support for the Volunteer Services program. The Volunteer Coordinator position is responsible for the coordination of the volunteer on-boarding process ensuring all compliance requirements and processing standards are followed thoroughly.
Requirements:
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.
PEOPLE - 25%
Promotes a positive work environment and leads the team to be a dynamic, focused work unit that actively helps one another to achieve optimal department results. Role models to team members effective communication skills, assisting in their development of such skills. (EF)
Communicates in an active, positive and effective manner to all interprofessional health care team members, listens and responds to the ideas of others. (EF)
Responsible for the daily volunteer recruiting and interviewing process to determine skills, preferences, and experience to match the candidate with an appropriate volunteer assignment by visiting/contacting or attending churches, universities, career fairs. (EF)
SERVICE - 25%
Facilitate scheduling of all onboarding and ongoing compliance items for volunteers. Creates onboarding content, updated annually, and provides oversight for and leads new volunteer orientation. (EF)
Responds to internal and external customer requests for additional volunteer services by submitting a survey to be completed by the requesting department/unit. Afterwards, the Coordinator must completed additional follow-up with the requester to clarify any ambiguous responses. (EF)
Analyzes and responds to issues and complaints from volunteers, escalating issues/requests to ensure highest quality of service and customer satisfaction is provided. (EF)
Serves as support to interprofessional workgroups throughout all HM entities with volunteer recognition programs and activities. Assists as backup support for the front desk administration position, as needed. (EF)
Responsible for the development of volunteer competencies and training, facilitating comprehensive training for all volunteers which is reviewed and updated annually as necessary. (EF)
Organize and participate in volunteer recognition programs and special events. Disseminates any information from Houston Methodist to volunteers as volunteers do not have email access. (EF)
QUALITY/SAFETY - 20%
Maintains accurate and organized records, volunteer files and records of services, hours and programs provided by volunteers and the department. (EF)
Implements and ensures compliance with required standards of the volunteer program. Abides by and complies with all organizational and department policies and procedures. (EF)
FINANCE - 10%
Utilizes resources/equipment/supplies effectively and efficiently, demonstrating responsible financial stewardship. (EF)
Manages time effectively and prioritize department daily tasks, minimizing incidental overtime. (EF)
GROWTH/INNOVATION - 20%
Depending on location, performs administrative and operational activities including reviewing department policies, maintaining department manuals and handbooks, creating volunteer service descriptions and other department recordkeeping activities, to accomplish the goals and objectives of the HM volunteer program. Develops and coordinates the volunteer work schedule by the assigned deadline. (EF)
Evaluates components of the volunteer program related to prescreens, placements, recruitment efforts, processing times and retention to ensure effectiveness and to recommend/implement changes as appropriate. Generates and communicates new ideas and suggestions that improve quality or services.(EF)
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications:
EDUCATION REQUIREMENTS
Bachelor's degree required
EXPERIENCE REQUIREMENTS
One year of project coordination
CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
None
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Demonstrates critical thinking skills
Proficient in spreadsheet, word-processing, and presentation software
Ability to prioritize multiple tasks, work under minimal supervision and demonstrate sound judgment
SUPPLEMENTAL REQUIREMENTS
Work Attire Yes/No
Uniform No
Scrubs No
Business professional Yes
Other (dept approved) No
On-Call* No
- Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.
Travel**
May require travel within Yes
Houston Metropolitan area
May require travel outside No
of Houston Metropolitan area
**Travel specifications may vary by department.
Company Profile:
Based in the Texas Medical Center, Houston Methodist Hospital is delivering on a mission started in 1919, which continues today – bringing quality, integrity, compassion and innovation into everything we do. As the flagship hospital of Houston Methodist, Houston Methodist Hospital is a nationally recognized medical center with a history of health care innovation. Houston Methodist Hospital was awarded Magnet recognition for nursing excellence for a fourth consecutive time by the ANCC. In addition, Houston Methodist Hospital was recently named by U.S. News & World Report as one of the country’s top 20 hospitals and was also ranked the No. 1 hospital in Texas for the fifth consecutive year.